The Welcome People launched its unique service 10 months before the London Olympics, offering a friendly, mobile, street-based concierge service to welcome and orientate visitors to the Capital. We launched simultaneously in Oxford Street, Regent Street and Victoria, in our trademark 3 piece suit and bowler hat. We wore different coloured hat ribbons to denote the different areas – Red for Oxford Street, Magenta for Regent Street and Lime Green for Victoria.
While the colours of hat ribbons may change, one thing remains the same – our commitment to great customer service and the warmest of welcomes.
Over the five years, our team has grown a fair bit, from 15 to more than 100 Ambassadors; and we now serve more than 20 locations from Leeds, Manchester and Liverpool in the north to Exeter and Canterbury in the south; along with 9 locations across London.
These guys in the bowler hats (pictured here on Day One) have welcomed more than 7 million visitors since we started. We’ve also made more than 120,000 visits to local businesses on behalf of our clients, reported more than 90,000 environmental issues to the local authority and have worked hard to improve and enhance the visitor experience of the areas we proudly serve.
As a company we speak close to 40 different languages, but above all else, our team of Ambassadors love meeting and helping people.
Abdel, Mara, Rukije, Tom, Barbara, Barry and Antonio joined us back in September 2011, and are still with us as we celebrate our 5th birthday.
Congratulations to them and Happy Birthday to us!