The Welcome People

The Heart of Manchester BID

The Welcome People provide a team of 6 Ambassadors and a dedicated site manager provide visitor welcome, business visits, environmental reporting and council liaison services covering the central shopping district for the Heart of Manchester BID and other CityCo partners.

Victoria BID & The Welcome People Ambassadors

The Welcome People currently provide 7 ambassadors, speaking 7 languages, offering visitor welcome services 7 days a week across the 110-acres covered by Victoria BID. Read the full case study here...

The Canterbury Ambassador Programme

After just 6 months of running the Canterbury Ambassador Programme, the team has logged over a 1,000 business visits and welcome over 18,000 visitors in the city centre, providing a friendly and knowledgeable first impression to tourists, business visitors and locals alike.

VisitEngland Awards - We are off to Blackpool

2016 has got off to a fantastic start with news that, for the second year running, The Welcome People have reached the final of the VisitEngland Awards for Excellence. The VisitEngland Awards for Excellence are firmly established as representing the highest accolade in English tourism and we’re over the moon to have reached the final again, in the category of Tourist Information Provider of the Year.

Colmore BID - the commercial heart of Birmingam

As Colmore BID neared its second term it became evident that a stronger ‘on the ground’ service and dedicated team to meet and greet visitors was needed. Investigation the options available the Colmore BID team came across The Welcome People Ambassador programme. The smart and professional appearance of The Welcome People’s Ambassadors was seen to set the right tone. Read our full case study here...

Next Stop: Launching The Welcome Team in Exeter

We’re very excited to announce the launch of the 16th site for The Welcome People! On 7th December we start training The Welcome Team for Exeter BID – hitting the streets (and the mad Christmas rush) of this beautiful Cathedral City the following weekend.

Latest Launch: Chester Welcome Ambassadors

Our two Chester Welcome Ambassadors will take to the high street five-days a week from Thursday (19 November) to meet and greet visitors, guide them around the city centre and point out local attractions to ensure people make the most of their trip to the city.

Changing the Guard inMidTown



On Friday we said goodbye to Aldo, our Supervisor at inMidtown.  Aldo's moving on to study for his teaching qualification, after three years with The Welcome People, but leaves his team in the very capable hands of Alhoussein, who's been promoted from The Northbank.

We're featuring this story because it epitomises what The Welcome People is all about.  Our founding principles of Trust, Pride and Camaraderie are captured here on camera - two people who care passionately about what they do.

Good Luck Aldo and thanks for everything. Congratulations Al - you really deserve it.